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CRM Testing Training Institute in Adoni

CRM Testing

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CRM Testing plays a crucial role in ensuring smooth customer relationship management systems. At Radix Tech Solutions, we offer a detailed CRM Testing course that covers functional testing, UI testing, regression testing, and integration testing for popular CRM platforms like Salesforce, Microsoft Dynamics, and Zoho. You'll gain practical exposure to testing scenarios, automation tools, and real-time projects. Designed for QA professionals and beginners alike, this course gives you the expertise to validate CRM applications with confidence and precision.

Course Curriculum

Introduction
  • Introduction to Software Testing
  • Software Development Process
  • Project Vs Product
  • Objectives of Testing
Software Architecture
  • Different Layers(Tiers)
System Environments
  • Development
  • QA (Testing)
  • UAT
  • Pre-Production
  • Production
Software Development Life Cycle
  • SDLC
SDLC Models
  • Waterfall Models
  • V-Model
  • Incremental Iterative Models
  • Agile Methodology
  • Introduction to Agile Process
  • Agile Manifesto
  • Agile Principles

Testing Stages/Phases

Documents Testing
  • Walkthrough
  • Inspection
  • Peer Review
Unit Testing
  • Basic Paths Coverage
  • Control Structure Coverage
  • Program Technique Coverage
  • Mutation Coverage
Integration Testing
  • Top-Down Approach
  • Bottom-up Approach
  • Hybrid Approach
  • Big Bang Approach

Sprint Testing

Functional Testing
  • GUI Testing (Graphical User Interface)
  • Input Domain Testing
  • Error-Handing Testing
  • Manipulating Testing
  • Recovery Testing
  • Database Testing
  • Data Volume Testing
  • Intersystem Testing
Non-Functional Testing
  • Usability Testing
  • Compatibility Testing
  • Hardware Configuration Testing
  • Performance Testing
  • Multilanguity Testing
  • Security Testing
  • Parallel Testing
  • Compliance Testing
User Acceptance Testing (UAT)
  • Alpha Testing
  • Beta Testing
  • Gama Testing
Sprint Release Testing
  • Release Testing Life Cycle
Maintenance Testing
  • Maintenance Testing Life Cycle
  • Change Request
  • Impact Analysis Document
  • Types of Maintenance
    • Corrective Maintenance
    • Enhasive Maintenance
Agile Scrum Methodology
  • Why Agile Development
  • Agile Manifesto
  • Various Agile Methodology
  • About SCRUM
  • Agile Scrum characteristics
  • About One Sprint
  • Scrum Framework
  • Product Owner Responsibilities
  • Scrum Master Maintenance
  • Scrum Team Maintenance
  • Ceremonies
  • Pre-Project/Kick Off Meeting
  • Product Backlog
  • Sprint Planning Meeting
  • Sprint Backlog
  • Daily Scrum Meeting
  • Sprint Burndown Charts
  • Sprint Review Meeting
  • Sprint Retrospective Meeting
  • Product Backlog Refinement
Software Testing Life Cycle (STLC)
  • Sprint Testing Life Cycle
  • SDLC Vs STLC
  • Sprint Test Initiation
  • Test Planning
  • Sprint Test Case Design
  • Sprint Test Execution
  • Sprint Test Closure
Test Process Documents
  • Test Plan
  • Test Scenarios
  • Test Case
  • RTM (Requirement Traceability Matrix
  • Defect Report
Defect Reporting and Tracking
  • Defect Reporting
  • Defect Life Cycle
  • Severity and Priority
  • Defect Tracking Tools
Test Closure
  • Criteria for Test Closure
  • Test Summary Report
Test/Project Management Tools

JIRA /ADO(Azure DevOps)

  • Importance of JIRA/ADO and How to Install/Open
  • What are the features of JIRA/ADO
  • How to create a Project
  • How to create a Bug
  • How to Execute test case in ADO/JIRA
  • How to Attach screenshots in the Bug
  • How to Assign/Close bug and comments in the Bug
  • Creating and Maintenance of tasks
API Testing
  • What is API Testing
  • Top API Testing tools
  • Advantages of API Testing
  • Why we do API testing and What we will check
  • Pre-Requisites for API Testing
  • Types of Bugs that may occur in API Testing
  • API Testing using POSTMAN
  • How to Install Postman
  • What are the different Types of Method
  • Difference between Post Method, Get Method and Put Method
  • What is the use of URL in the Postman
  • What are Headers
  • What is Body
  • What is Authorization in Postman
  • What are the different types of responses we will get in Postman.
  • Difference between Inbound and Outbound
  • API Testing using Azure Functions
Additional Information
  • Testing Certifications
  • Organization Hierarchy
  • Roles of Project Team Members
  • Interview Questions
Microsoft Customer Relationship Management (MS CRM)
  • What is CRM
  • Why CRM is used
  • Benefits of CRM
  • Versions of MS CRM
  • Different type of CRM
  • Modules in MS CRM
  • What is an Entity in CRM
Market Module
  • Marketing module Life cycle
  • Different entities in Market Module
    • What is Campaign
    • What is Quick Campaign
    • Difference between Campaign and Quick Campaign
    • What is Marketing and types
    • What is a Lead
Sales Module
  • Sales module Life cycle
  • Different entities in Sales Module
    • What is Lead
    • What is Opportunity
    • What is Quotation
    • What is Order
    • What is Invoice
Service Module
  • Service module Life cycle
  • Different entities in Service Module
    • What is a Case
    • What is an SLA
    • Types of SLA’s
    • What is an Entitlement
    • What is Knowledge Base
    • What is Contract
Defect Reporting and Tracking
  • Defect Reporting
  • Defect Life Cycle
  • Severity and Priority
  • Defect Tracking Tools
Other Concepts useful for testing
  • About Field Service module and Benefits
  • Different entities in Service Module
  • Views in MS CRM and Types
  • What is a Workflow and how it works
  • What is a Business rule and Types
  • What are Privileges and How it works (CURD Operations)
  • About Security roles in CRM
  • Field Level Security
  • What is Business Unit and How it works
  • Basic Knowledge about Customizations
  • How activities work
  • Difference Between Workflow and Plugins
  • What is Audit History
  • Benefits of Audit History
  • Difference Between CRM, CE and PP (Power Platforms)
  • Difference between Model Driven App and Canvas App
Automation
  • What is Automation
  • Why we do automation
  • When we can do automation
  • Tools available in the market for automation
  • Difference between Paid automation tool and Free Automation tool

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    About Us

    Radix Tech Solutions is a premier IT training institute in Adoni, Andhra Pradesh, offering industry-relevant courses to help students and professionals succeed in the technology sector. We specialize in training across various IT domains, including Power BI, Java, Spring Boot, Microservices, Python, React JS, SAP modules, and more.

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